Gaining loyal customers is the key to sustainable profits. Let us tell you how you can distinguish your store from another. For instance, if you are a local supermarket store you will face competition from many other stores around you. In order to make sure that you acquire a loyal customer base you need to offer your customers something that other stores don’t, or try and differentiate your products and services from your competitors. If your customers feel that they are being provided with something more than just the product that they purchase, apart from the convenience provided by the location of your store, they would want to walk in to your store for their purchases despite the fact that their products can also be bought at any other store.
Display your concern for the environment
Make little changes such as by placing a recycling bin outside or by putting the purchases made in bags made of recycled paper instead of plastic bags and have boards displaying how environment-friendly you are. You can also encourage your customers to be environmentally-friendly by getting them to bring back their grocery bags and in return give them a little bonus treat.
Provide Easy Access for Customers with Disabilities
Ensure that there is an alternative mode of access within the store apart from steps, so that any customer in a wheelchair, for instance can make their purchases quite easily. By providing disability services in Brisbane you imply your concern for the community as a whole. The shelves can be packed in a manner that is easy to access. You can have staff members to assist any customer who needs help doing their shopping.
Have Friendly Staff
Train your staff members to be warm and nice to make the customers feel welcomed. They can also be helpful in providing disability services to the customers. The purchases can be carried to their vehicles and made sure that the customer is taken care of from the time he or she enters the store until they leave it. Browse this article if need help or support for disability.
Make Your Customer Feel Special
A little greeting card is all you need to send to make your customers feel special. This can be a way in which you get your customers to remember your store as well. Send a card for their birthdays, anniversaries, for Christmas or the New Year; if possible you can attach a coupon with a deadline as a means of getting them to visit your store.
Hope these tips would be helpful in making your store the most-preferred store in the neighbourhood.